Frequently Asked Questions (FAQ) - VitalWear

Welcome to our FAQ page!
Here you’ll find answers to the most common questions about our products, orders, shipping, and more. If you can’t find the answer you’re looking for, feel free to contact us at support@vitalwearactive.com.

1. Products

What kind of products does VitalWear offer?

We specialize in activewear for people on the move. Our range includes workout gear, yoga apparel, running clothes, and casual outfits made from high-quality, sustainable materials.

How do I choose the right size?

We provide a detailed size guide on each product page to help you find the perfect fit. If you’re still unsure, feel free to contact us, and we’ll assist you!

Are your products sustainable?

Yes! We’re committed to sustainability and use eco-friendly materials and production methods to minimize our environmental impact.

2. Ordering and Payment

How do I place an order?

Placing an order is simple. Add items to your cart, proceed to checkout, and follow the instructions to complete your payment.

What payment methods do you accept?

We accept most major payment methods, including:

  • Visa and Mastercard

  • PayPal

  • Klarna (for pay-later or installment options)

Can I modify or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at support@vitalwear.com. We’ll do our best to assist you, but we can’t guarantee changes if the package has already been shipped. 

3. Shipping and Delivery

How long does delivery take?

We offer fast shipping, typically within 3-5 business days. Delivery times may vary depending on your location.

How much does shipping cost?

  • Free shipping on orders over 69.99$.

  • For orders under 69.99 NOK, shipping costs 7.99$.

Do you ship internationally?

Yes, we ship to selected countries. Shipping costs vary depending on the destination. Contact us for more information.

4. Returns and Exchanges

What is your return policy?

You can return items within 7 days of receipt, as long as the product is unused and in its original packaging.

How do I make a return or exchange?

  1. Contact us at support@vitalwearactive.com to receive return instructions.

  2. Send the item back to us.

  3. We will process your return as soon as we receive the item.

Do I have to pay for returns?

For customers in Norway, we cover return costs for exchanges. For refunds, a flat return fee of 6.99$ will be deducted.

5. Customer Support

How can I contact VitalWear?

You can reach us via:

What if I have an issue with my product?

If you experience any issues with your product, contact us immediately. We’ll do our best to resolve the matter.

We hope this page answers your questions! If you need further assistance, we’re just an email or phone call away!